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Getting Started

The first time you log into your Network Solution account, a wizard opens to guide you through the setup process. During this process you will choose a new password, set your time zone, initialize services, and set up and enable alerts for mobile devices.

For more information, select one of the following topics




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Logging Into Your PCS Business Connection Webmail Account

The first time you log into your Network Solution account, a wizard opens to guide you through the setup process. During this process you will choose a new password, set your time zone, initialize services, set up and enable alerts for mobile devices, and install software to access your account on your device.

To log in:

  1. Point your PC Web browser to the URL specified in your welcome email message.
  2. Enter the enterprise (if required), and your PCS Business Connection user name and password specified in your welcome message.

  3. Note: If your enterprise was not specified in the URL address in your welcome letter email, you must enter your enterprise when you sign in.
  4. Click Login.

  5. The first time you log in, a wizard opens to guide you through the rest of the setup process.

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Choosing a New Password

The first time you log into the PCS Business Connection web site, you are prompted to choose a new PCS Business Connection password.

To choose a new password:

  1. For New PCS Business Connection Password, enter your new password.
  2. For Confirm New Password, enter your new password again.

  3. Valid passwords range from 6 to 20 characters in length, are case-sensitive, cannot contain spaces, and must contain at least one numeric character (0-9) and at least one alphabetic or special character (a-z, A-Z, or any other non-numeric character).
    For example, the following are all valid passwords:
    - asdfg7
    - 12345Abc
    - 123*456
  4. Click Save & Continue to open the Time Zone dialog box.

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Setting Your Time Zone

After setting your password, you are prompted to choose a time zone. You will want to choose a time zone that is appropriate for your company.

To set your time zone:

  1. Select the time zone from the list.

  2. For example, if you want Pacific Standard Time, select Pacific.
  3. Click Save & Continue to initialize services. See Initializing Services.

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Initializing Services

For each service to which your company has given you access (for example, Microsoft Exchange 2000), you are prompted for your user name and password, and given an opportunity to set up alert rules. Note: The SMS Alerts section shows up only your Enterprise Administrator enabled this for you.

To initialize services:

  1. Enter your user name and password for the specified service.

  2. For example, if the service is Microsoft Exchange 2000, enter your Exchange 2000 user name and password.
    Note: By providing this information here, you will not have to enter it again when you access your corporate email via the Web or a mobile device. You will only have to enter your Network Solution user name and password.
    In order to confirm that you entered it properly the first time, you are prompted to enter your password again.
    Important: If you have a mailbox name different from your NT login name, enter your user name in the following format while initializing services for Microsoft Exchange 5.5:
    NTdomain/NTusername/Exchangealias
  3. Click Save & Continue to open the SMS Alerts page.
  4. Choose whether or not to set up alerts for this service:

  5. By default, alerts are turned off for services.
    • Select yes if you want to be alerted of incoming messages on your mobile device(s).
    • Select no if you do not want to be alerted of incoming messages on your mobile device(s). You can set up alerts at a later time.
  6. Click Save & Continue.

  7. If you chose not to receive alerts, return to step 1 and initialize the next service or go to your PCS Business Connection Webmail account.

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Setting Up SMS Alerts for Mobile Devices

SMS alerts are text messages that you receive on your mobile device when certain events occur such as receiving new messages in your Inbox. You can set up and define rules for SMS alerts on your mobile device(s). For example, you can choose to:

You control the setup of SMS alerts from the Set Up SMS Alerts page.

The Set Up Alerts page has three sections for defining alerts:


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SMS Mail Alerts

The Set Up Alerts page has three sections for defining alerts. This topic describes the first section, which is setting your incoming email alert options.

To set up your incoming email alert options:

  1. Define the email alerts for your email service.


  2. You have the following three choices:
  3. Click Save & Continue, or optionally, go to the Calendar Events section to set up alerts for calendar events. See Calendar SMS Alerts.

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Calendar SMS Alerts

The Set Up SMS Alerts page has three sections for defining alerts. This topic describes the second section, which is setting your calendar event alert options.

To set up your calendar event alert options:

  1. Go to the Calendar Events section on the Set Up SMS Alerts page.
  2. Define your calendar event alert settings.

  3. You have the following two choices:
    • Be alerted of changes to existing meetings. You can further qualify this setting by selecting to be alerted on the current day's meeting.
    • Be alerted of the current day's meetings with an SMS text message. You can further qualify this setting by determining the time(s) you want to receive the text message and whether you want to be alerted only of weekday meetings.
  4. Click Save & Continue or optionally, go to the SMS Alert Times and Frequency section to set up the time and frequency for all the items you configured. See SMS Alert Time and Frequency.

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SMS Alert Time and Frequency

The Set Up SMS Alerts page has three sections for defining alerts. This topic describes the third section, which is setting the time and frequency for the alerts that you configured.

To set the alert time and frequency:

  1. Go to the SMS Alert Times and Frequency section of the Set Up SMS Alerts page.
  2. Define the alert times and frequencies for all alerts that you configured.

  3. You have the following three choices:
  4. Click Save & Continue to open the Mobile Devices for SMS Alerts page. See Enabling SMS Alerts for Mobile Devices.

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Enabling SMS Alerts for Mobile Devices

You can set up one or more mobile devices on which you can receive alerts. To do so, you must associate the alerts with a particular mobile device by providing its mobile number. You can then enable alerts for a particular mobile device.

To enable alerts for mobile devices:

  1. Enter the mobile phone numbers for each device for which you want to associate alerts.

  2. You do not have to enable alerts for any or all devices. You can opt to keep the mobile device on your device list to configure later.
    You must include the area code and the complete number (a ten digit number). You cannot use white space, parentheses, or hyphens in the number.
  3. Decide whether you want to enable alerts for a particular device.
    • To enable alerts for a particular device, click Enable SMS Alerts.
    • To leave the mobile device in the device list and opt to configure alerts later on, keep the check box clear.
  4. Click Save & Continue.

  5. If there are more services to configure, you are returned to
    Initializing Services.
    When there are no more services to configure, you are presented with the option to download software for one or more devices. See Setting Up Device Clients.

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Setting Up Device Clients

You can download PCS Business Connection device clients to access your email from your device. You can download device clients during your initial registration, or you can return to the Downloads page at any time to download other smart device clients or to reinstall a client.

For a complete list of supported devices, go to the Smart Device Clients section in the Downloads page. For information on using the supported devices, click the Documentation link on any page in PCS Business Connection Webmail.


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Downloading and Installing Device Clients

At the end of the registration process the Downloads page opens from which you can download the device clients. You can return to the Downloads page at any time to download another client or to re-install a client.

If the mobile device client is pre-installed on your device, or if you have a "GetMail" application on your device, click the product or GetMail icon and follow the on-screen prompts to register your account rather than completing the following steps.

Note: Udate your device before starting this process to create a user profile for the device. Palm devices require the Palm Desktop software on your desktop computer; Pocket PC and Smartphone devices require the ActiveSync software.

To download and install a device client:

  1. Click Downloads to open the Downloads page if it is not already open.
  2. In the Smart Device Clients section, enter your mobile phone number and select your phone brand from the list. Make sure that you enter the correct phone number for the phone on which you will install the client.
    A list of devices appears.
  3. Select your device and click OK.
  4. Follow the on-screen instructions to download and install the device client.

    There may be two different options to download and install the client depending on your device:

    Option 1: Install from your desktop computer:
    1. Click Download, and save the installer file to your desktop computer.
    2. Connect your device to the cradle or cable.
    3. Locate the installer file that you downloaded previously and double-click the file to start the installer wizard.
    4. Follow the instructions in the installer wizard.


    Option 2: Install over the air:
    1. Click Send to send an SMS to your device.
    2. Open the SMS message on your device.
    3. Go to the specified URL and follow the on-screen prompts.

  5. Register the device client. See Registering Device Clients.

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Registering Device Clients

After you have installed the device client, the registration page may open automatically on your device, or you may need to start the device client.

To register the device client:

  1. If the registration page is not already open, locate the device client icon and open the application.
  2. Enter your PCS Business Connection credentials.

    This information must match the information you use to sign in to your PCS Business Connection Webmail account. You can find this information in your welcome email.

    Note: If, at any time, you change this information in your PCS Business Connection account, go to Settings to update this information on your device. You will not be able to send and receive messages to your corporate network if this information does not match. See the device documentation for details.

    • Enterprise: The Enterprise ID for your account.
    • User Name: The user name you use to sign in to your PCS Business Connection Webmail account.
    • Password: The password you use to sign in to your PCS Business Connection Webmail account.
    • Mobile: The mobile number for your device.

  3. Follow the on-screen prompts to continue registering your device client.

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Logging Out of Your PCS Business Connection Webmail Account

To log out and end your session, click Log out from any page of your PCS Business Connection Webmail account.


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